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Help & FAQs

 

Licensing

What is a cue sheet?

A cue sheet is an industry standard document that lets everyone know what music has been used in a specific TV show, film, production or video. This is available when viewing your orders online under Account > Orders.

Find out how to choose the right licence for your projects.

What if I need to license music for more than a single use?

We have a range of single use licences available to buy online. However, if you need to license music more regularly or have more complex licensing needs (such as for TV or advertising) our account management team would love to hear from you.

What does my licence cover?

Your licence allows you to use the music in one project or video and covers all sync and dubbing rights. It doesn't cover performing rights, which are normally the responsibility of the hosting platform (eg YouTube) or broadcaster (eg a TV channel) and can be easily cleared directly with performing rights societies.

If you need a licence that covers multiple projects or videos, please get in touch with our account managers.

Do I have to report the music I use?

If your project is for TV or radio, you'll need to fill in a cue sheet so that the broadcaster can pay royalties to our artists and composers.

I’ve downloaded and paid for the wrong track, what do I do?

Get in touch - we'll need to see your email receipt so that we can send you the correct track.

How does Audio Network’s licensing work?

To keep things simple, we license our music per project or video. Every licence is valid globally and forever, and your project can be used across multiple platforms. Read more about our licences to find the right one for your project.

Which licence do I need?

Read more about our licences to find the right one for your project.

Do I get all of the different versions of the track when I buy a licence online?

All online licences are for a single track for a single project but we do offer discounts on shorter mixes (such as stings and 30-second cutdowns) when you buy a Professional licence.

 

My account

Can I try the music before I buy it?

Absolutely! We offer high quality trial tracks with no watermarks so that you and your clients can get a real idea of how the finished production will look and sound. All you need to do is register.

I have a subscription and I've run out of downloads. How do I get more?

Simply speak to your account manager or contact us asking for more.

Where can I get my invoice, licence and the music I have purchased?

This is all available to download from your account section.

 

Payments

How do I purchase the music?

Our online purchasing process is designed to be as simple as possible. From your search results, simply click ‘add to cart’ and follow the step-by-step process to input your project name, company and billing details.

Can I pay via PayPal?

Online customers are able to use PayPal as a payment option. This is not yet available for payment of account-managed licences but we’re working on it.

Why have I been charged VAT?

We are a VAT registered company and if you are based in the UK we have to charge you VAT at the current rate of 20%. If you are within the EU VAT area and have not provided a valid VAT number (including country code) we have to charge VAT at the rate applicable in your country. If you think you’ve been charged VAT incorrectly please contact the billing team.

I’m not happy with my track, can I get a refund?

We cannot guarantee a refund on online purchases unless there is a technical defect with a file and we are notified within 48 hours of purchase. To request a refund, please contact us and we'd be happy to help. Refunds will be issued to the card used at the time of purchase and will processed within 15 working days.

 

YouTube

What is YouTube Content ID?

Content ID allows copyright owners to identify YouTube videos that include content that belongs to them. As a YouTube creator, it is important that you understand the permitted usage of music in your videos as this may affect the status of your uploaded content.

What does YouTube monetisation mean?

In short, this is how you can earn money from advertising based on the number of views your video gets.

YouTube has integrated this system into your YouTube account. To access this, simply open your YouTube channel homescreen and select ‘Video Manager’ from the menu. You should then see a submenu with the label ‘Monetization’.

Monetisation requires you to agree to YouTube's terms and conditions for advertising. Once you have agreed to these terms, you can allow ads to run alongside your videos and YouTube will share a portion of the ad revenue generated with you.

What is Google AdSense?

AdSense (or Google AdSense) is an advertising service managed by Google. It is designed for website publishers who want to display targeted text, video or image advertisements on website pages and earn money when site visitors view or click the ads. The video element is integrated into YouTube, which is why you may have heard about it in relation to monetisation. Google explain this in more depth.

Do I need to buy a licence to use your music on my YouTube videos?

Our Creator licence will cover most personal and non-commercial use. However, if you intend to monetise or make advertising revenue from your videos, you need to purchase a Creator + or Professional licence.

Does my Audio Network licence include ad-blocking?

A Creator licence will not remove ads from your videos. If you want to block third party ads or monetise your YouTube videos then you will need to purchase a Creator + or Professional licence.

Why am I seeing a claim notice on my YouTube account?

YouTube’s Content ID system automatically detects copyrighted material and serves a notice when it finds it. If you have the correct licence, you can use our YouTube monetisation code to clear this claim. Once you have entered your code, it can take up to 48 hours for your claim to clear. For more info on YouTube Content ID see our useful links section. If you have purchased a Creator (previously Home & Student) and you do not intend to monetise your videos then no further action is required.

If you don't want to monetize your video, simply click 'Acknowledge' when YouTube sends you the copyright notice. Your video will then be cleared to stay up.

What is a YouTube monetisation code?

Our YouTube monetisation code is required to clear YouTube copyright claims that occur when you use Audio Network music in your videos but we have developed this code to speed up the process for you.

How do I use my YouTube monetisation code?

Follow these instructions to clear your video using the monetisation code:

  1. In Video Manager, select Copyright Notices.
  2. Underneath your video, click the link that says Includes copyrighted content
  3. Click File a Dispute and then select I have a license or permission from the proper rights holder to use this material.
  4. After confirming you wish to dispute, place your code in the Reason for Dispute box
  5. Your video will be cleared within 48 hours

Where is my YouTube monetisation code?

The code is a four word code and can be found in the following places:

  • Order confirmation page
  • Confirmation email

Codes related to previous purchases can be found under Account > Orders

Some useful links for YouTube Creators

We have compiled a list of links to some trusted resources that you may find helpful:

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